I’ve flown with Spanair now enough times to know that I’m not thrilled by their customer service.  But at the end of the day they are still one of the most convenient ways to fly from Germany to Lanzarote, via Madrid, without entering the world of budget or charter flights, which either leave from airports much further away or quite simply cost more.

So when booking flights recently, I still took them into consideration on the grounds that I at least know what I’m getting.

Except that they have now gone to new lengths to persuade me not to do it again, by moving my flight by one whole day!

“Please contact us to help you find an alternative flight, we will be pleased to help you” said the e-mail.  So I did. (more…)